A stunning opportunity for a skilled CRM/SQL specialist to join the team of a world renown
and very well respected professional body who has offices in London, Oxford and
Edinburgh. Based primarily out of Oxford this role will require travel to the other 2
location fairly frequently. This travel will be covered by expenses and largely done
within work hours.
Purpose of the Role
To lead and manage the ongoing support and development of the core CRM solution and
related systems within the Institute, including responsibility for the delivery of effective
assistance and guidance to the user-base.
In addition, the job holder will be responsible for systems configuration management and
providing a pro-active interface with the CRM supplier.
Reporting to the Head of IT Strategy, this role will manage the administration of the CRM
and associated databases, act as a coordination point for the user-base, compiling and
maintaining outstanding issues and requirements and pro actively managing communications
with the CRM supplier and leading in the definition of future developments within the system
Principal Accountabilities
Database administration, report writing, in particular performing backups/restores, testing database
refreshes and testing and carrying out maintenance plans and upgrades.
To ensure that accurate detailed analyses, including costs, benefits and risk profiles are available
in order for senior management to make informed decisions
Responsible for the coordination of support and assistance in all functional aspects of the CRM and
membership system.
To coordinate and effectively manage the instruction and handling of the Institute and Faculty’s
fault reporting in relation to the CRM system.
To ensure the data integrity of the systems’ data is pro actively monitored and managed and to
support users the effective use of existing systems and in satisfying their reporting requirement
Effectively communicate with the Database Super User Group, providing regular meaningful
updates and reports
Manage information dissemination through the appropriate channels (Intranet, Line management,
Super-User Group channels, reports, etc)
Manage all administrative tasks relating to the SQL database of the CRM and associated
systems.
Lead the coordination and management of upgrade and patching processes, including end-user
testing.
Manage knowledge transfer of relevant information regarding systems and processes from the
current project team.
Manage configuration and functionality change request processes
Provide structured and ad-hoc training as required.
Undertake other tasks for the Head of IT Strategy, where appropriate.
Deputise, in the absence of the Head of IT Strategy, where appropriate
Skills, Competencies and Experience
Essential
Experience in providing DBA support, managing relational and SQL databases including
Experience of providing general application support
Strong Business-facing skills
Experience of development of systems/systems integration
Experience of web technologies
Understanding of how to get the best out of virtual services (in particular for upgrades, backups
and disaster recovery)
Understanding of multiple technologies (including databases, web service APIs, application
upgrades, multiple operating systems particularly Windows and Unix)
Experience of general technical coordination across multiple suppliers
Disaster recovery, ability to plan and execute DR for databases and applications
Analytical approach to problem solving
Customer Focus & Stakeholder Management
Significant experience in providing support and development of enterprise-level CRM systems.
Proven experience in managing high-risk/high value projects
Proactive approach to problem-solving
Exceptional written and oral communication skills
Strong commercial and strategic awareness
Attention to detail
Project Management Experience
Experience of dealing with third-party suppliers
Backup & Restore
Performance monitoring
SQL Patching and Upgrades
Automation Tools
Desirable
Experience working with IRIS CRM products
Experience working with membership organisations
Experience in an education-based environment
Experience of Drupal development web projects
Experience of .Net development projects
Project Management qualification
Relevant professional qualifications
To apply to this role please send your CV
Due to the volume of applications we are only able to contact successful applicants. Therefore if you
have not heard from us within 10 working days please deem your application as unsuccessful on
this occasion.
Recruitment Bespoke is acting as recruitment business in relation to this role. Recruitment Bespoke
positively encourages applications from suitably qualified and eligible candidates regardless of sex,
race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or p
regnancy and maternity.
For more detail go to link below
http://jobs.theguardian.com/job/4783153/crm-coordinator/
No comments:
Post a Comment